SCRATCH-CARD QUESTIONS
PG111 Games Scratchers: Understand the Details on the Card
The PG111 Games Scratchers reference addresses the small pieces of information that give a card its meaning. Use the card's own wording as your starting point when a number, panel or message is unclear.
Does every number on a card belong to the same comparison?
Not necessarily. A card can separate reference numbers, revealed numbers and other labelled areas. Identify the purpose of each area from the instructions before comparing them. Their position alone is not a complete explanation.
Why is there a message outside the main reveal area?
It may describe the card's state, a separate feature or another available action. Read the message in full and check which panel it names. Do not assume that every message on the screen refers to the same part of the card.
What indicates that I can move on to another card?
Look for the completion state or the next action described by the app. A fully visible picture and a completed activity are not necessarily the same signal. Use the interface's written guidance when the distinction is unclear.
How should I compare a displayed result with the instructions?
Match the labels and symbols on the result to the corresponding explanation for that exact card. A rule from another design may not apply. If the comparison still seems inconsistent, retain the card identifier and the relevant screen.
Can an effect or celebration establish the value of a result?
An animation is not a substitute for the provider's explanation of a displayed amount. Read the rules describing the units and any conditions. Visual emphasis does not itself establish a cash value or a withdrawal entitlement.
What makes a result question specific enough to investigate?
Name the card, state the instruction you were comparing against and quote the result label. Include a reference if the app supplies one. This lets the provider identify the issue without guessing from the artwork alone.